Selling to Bulgarian buyers ebay

[mmi]

That's exactly right selling on ebay sucks, it's just a buyer's market I'm afraid.

I I bought a joblot of moy and and regular wheels and the seller sent them loose jumbling round in a big box, so I requested a return because most of them are nackered now and the seller is just ignoring me.

that one should go back as "not as described" make ebay eat the postage, put a hold thru PP also
epay forces US to accept inflated postage + ins which is NEVER covered/honored so when the idiots send cars loose in 3x recycled tissue box
what was a mint car/box is now crushed, I also refuse CC payment video ALL packages/contents ,they can squawk much

[johnboy]

Ebay/paypal expect to see evidence of delivery, (tracking/signature) otherwise they nearly always rule in the buyer's favour if they claim an item hasn't been received. Returns also have to be accepted in many circumstances regardless of the fact that a seller may state they do not accept returns. Don't forget you can block ebay user ID's from bidding and buying your items and you can cancel bids from bidders who present an overseas address if you do not ship overseas. It's strange that you cancelled this transaction and they have since paid. If it sounds dodgy then it may well be just that, I would go with your instincts. I though that Ebay didn't allow users to bid if they had a registered address outside the countries you ship to, but I'm not 100% sure on that.

[Idris]

Sounds like barge-pole time to me.
Cancel the sale and walk away from the money, otherwise you will give the models away for free.

[Rob]

Ebay has changed an awful lot since it first started and nowadays there are lots of pitfalls to be aware of. I personally think that familiarising oneself first with all the rules and regulations and potential pitfalls is invaluable. Secondly if I sell anything I choose via the settings which countries I will not send to, so that greatly cuts down on the issues that occur with certain destinations, such as ''I didn''t receive the item'' or ''it was damaged'' or ''it was an empty package'' !! ...the last one has happened to a number of people I know.

Always best to send everything tracked shipping with insurance, if a buyer really wants something they will pay that as they will want to ensure it arrives in undamaged condition. Doing this will conform with Paypals seller protection and the tracking number can be entered via your ebay listing and then seen immediately by seller, buyer, ebay and Paypal.

So as Lee says it can be very stressful and sometimes not worth the hassle that goes with it. However, if one selects the criteria that best suits for them then that will help to make the selling process somewhat easier. Blocking certain bidders and also certain countries may cut down on your sales but personally better to play safe than be sorry.

[cOO7rgi]

Hi everyone, would just like some advice or reassurance and maybe some of you could help.
Has anyone sold ebay items..models etc.. through ebay to Bulgarian buyers and the main thing that concerns me is the mailing address is a storage unit.

Is this storage address in Britain or Bulgaria? If it's a British address it could be that this is a Pitney Bowes facility for ebay's Global Shipping Programme. If you
do offer international shipping via GSP (this can be unintentionally when you have not opted out of GSP!) then the buyer has the right to insist that you fulfill the contract and send the item he bought via GSP. If you don't have offered international shipping then you have the right to cancel the transaction as the buyer didn't match your requirements, and simply refund his payment.

Ebay/paypal expect to see evidence of delivery, (tracking/signature) otherwise they nearly always rule in the buyer's favour if they claim an item hasn't been received. Returns also have to be accepted in many circumstances regardless of the fact that a seller may state they do not accept returns. Don't forget you can block ebay user ID's from bidding and buying your items and you can cancel bids from bidders who present an overseas address if you do not ship overseas. It's strange that you cancelled this transaction and they have since paid. If it sounds dodgy then it may well be just that, I would go with your instincts. I though that Ebay didn't allow users to bid if they had a registered address outside the countries you ship to, but I'm not 100% sure on that.

I guess even in Bulgaria you will nowadays have a postal system or courier services that allow for tracked shipping. Bulgaria has been a EU member state since 2007 and is not quite like Afghanistan or Syria.

And no, ebay doesn't block bidders from other countries by default - however, a seller can opt for blocking bids from other countries (or specify a minimum number of feedback etc.). But of course, if a seller has accidentally opted in for GSP then only bids from countries outside of the GSP would be blocked.

[Lee@kai76]

Hi everyone, thankyou for all your responses to my concern, as I'm new to selling on ebay/not buying I am still learning

The buyer is situated in Bulgaria but has a registered UK address with PayPal/ebay to send parcels to so this is how his purchases was excepted, I have already blocked buyer's from outside the UK and oppted out of GSP.

Just a question about this storage unit address, if I send parcel special delivery and is confirmed have I fulfilled my end because it's a UK address and I stated I don't post overseas, in other words can the buyer still claim as not received/damaged etc.

Thankyou for any help Lee.

[Rob]

Hello Lee

Check out his feedback first, if all sellers are leaving him + feedback and he is also leaving them + feedback then it is safe to assume that there is no issue with the UK address where he has parcels sent to. It would be best to send any package to his UK address by recorded/tracked delivery which is covered to approx £50 and above that by next day delivery which is covered up to £500 I think.

Hope this helps.

[johnboy]

Just a word of warning, because I got stung recently for an item I sent tracked which was then lost in the post. If you use Royal Mail and have to make a claim, they will only refund you the postage and purchase price at best, even with additional insurance. If you buy a rare model cheaply and sell it for 10x the price you can lose out. They also insist that the purchase price is proven via receipts if you make a claim.

[Rob]

Just a word of warning, because I got stung recently for an item I sent tracked which was then lost in the post. If you use Royal Mail and have to make a claim, they will only refund you the postage and purchase price at best, even with additional insurance. If you buy a rare model cheaply and sell it for 10x the price you can lose out. They also insist that the purchase price is proven via receipts if you make a claim.

Do you know what happens then John if you send out a model you have had for years and that you obviously don't have a receipt for, do you have to show Royal Mail evidence of similarly priced models on say ebay?

[johnboy]

Just a word of warning, because I got stung recently for an item I sent tracked which was then lost in the post. If you use Royal Mail and have to make a claim, they will only refund you the postage and purchase price at best, even with additional insurance. If you buy a rare model cheaply and sell it for 10x the price you can lose out. They also insist that the purchase price is proven via receipts if you make a claim.

Do you know what happens then John if you send out a model you have had for years and that you obviously don't have a receipt for, do you have to show Royal Mail evidence of similarly priced models on say ebay?

It can be a minefield Rob. From my dealings with them, I think they may disallow your claim, apart from the postage, if you can't prove the purchase price. They talk about compensating at the lower price within the market, but that was not my experience.