Everytime I fly to the US I use to fly United Airlines, as Hamburg, Germany - Newark, NJ is the only direct flight from Hamburg to the US.
So I'm kind of a frequent customer, as I fly with them at least once a year (ABQ Gathering) since about 15 years.
Yesterday I received a long business email by their CEO Oscar Munoz, apologizing for all the things that happened in the past.
He promized that overbooking of flights will be lowered (he did not say it will be stopped!), and now they offer up to $10.000 to customers if they agree to a rebooking of their flight because it is overbooked. In the future, no customer will ever be removed from a flight if he's already inside the plane.
If your luggage is lost during one of their flights, a $1500 refund will be paid with no further questioning.
Well, on my flights from Hamburg to ABQ and back again last year I had a lot of trouble. Three out of six flights were late because of technical problems of the planes- so on my way to ABQ I arrived one day later than planned, and on the trip back I missed my intercontinental flight back to Hamburg and had to fly via Frankfurt (which was an additional flight, and it led to an arrival time six hours later than estimated).
Okay, it agree it is much better to not start a flight if there are any kinds of technical problems, but after the trip I sent a complaint to United.
My perception was that their fleet has come into age, or the maintenance has been reduced to the minimum.
As a compensation I received a $300 voucher for using for a future flight.
Well, this year I'm flying United again (using my voucher), but I will keep an eye on them.....there are cheaper ways to fly to the US.....
I agree to David - this year United will do anything they can do to get back into better newslines! (See you in ABQ, David!)
Kay
P.S. The Lego set really made me laugh!!