:"PayPal Buyer Protection
Section 13 is amended to make several improvements to the PayPal Buyer Protection policy. The amendments will: •improve the conditions of reimbursement under PayPal Buyer Protection by: ◦increasing the time allowed for buyers to raise a Dispute from 45 days to 180 days from the date on which payment was made (UK resident PayPal users already benefit from this improvement); and
◦extending the range of eligible purchases to cover custom made items that are claimed to be Not Received.
•for UK resident users contracting with PayPal under the User Agreement, clarify at new section 13.4.a.k that the purchase of any wager (whether by way of backing or laying against any outcome or otherwise) and any other opportunity to benefit from a gambling activity is not an eligible purchase.
•for all users contracting with PayPal under the User Agreement, clarify at section 13.6 that, if PayPal has reason to believe that returning an item that the buyer claims is SNAD to the Payment Recipient would result in a violation of applicable law, such as laws related to handling counterfeit items, PayPal may report the item to a competent authority. This may result in the authority taking control of and/or possession of the item from the buyer and the Payment Recipient might not receive the item back.
Please remember that if you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here and are also accessible via the “Legal” or “Legal Agreements” footer on most PayPal site pages) as these policies will apply to you as a Payment Recipient or seller. The link to the relevant PayPal Buyer Protection policies will also be included in section 13.1."
