PACKAGING NIGHTMARE!!

[johnboy]

I do the same and also send them the same message using the "contact seller" and some time they ether don't take the time to read it or maybe...They just can't READ

At least if you've told them how the model should be sent, you then have grounds for complaint (and giving negative feedback).

As far as I'm aware, the seller is responsible for items which are damaged in transit.

[zBret]

Thats ashame Alex
Could give Joe's "box ironing method", a try.
viewtopic.php?f=19&t=148&p=9361&hilit=iron+box#p9361

zBret

[motorman]

Thats ashame Alex
Could give Joe's "box ironing method", a try.
viewtopic.php?f=19&t=148&p=9361&hilit=iron+box#p9361

zBret

Thanks zBret, i am very fimiliar with Joes very helpful guides, infact i have successfully ironed many many boxes using Joes tips.

[shockwavediecast]

As far as I'm aware, the seller is responsible for items which are damaged in transit.

We are. But a word of warning, on buying an item on Ebay, you are also agreeing to our shipping terms. If an item turns up damaged (which is very rare in my case) I offer a partial refund (If they want to keep it), or full refund upon safe return. In MM's case I'd say the seller is new to trading & clearly has no idea about shipping. If the box is damaged I'd regard the model as unboxed, and ask for a reasonable refund (difference in what you'd pay for a boxed vs unboxed model) OR I'd send it back and demand all your money back including your return shipping costs (Approx £3 if done correctly).

[johnboy]

As far as I'm aware, the seller is responsible for items which are damaged in transit.

We are. But a word of warning, on buying an item on Ebay, you are also agreeing to our shipping terms. If an item turns up damaged (which is very rare in my case) I offer a partial refund (If they want to keep it), or full refund upon safe return. In MM's case I'd say the seller is new to trading & clearly has no idea about shipping. If the box is damaged I'd regard the model as unboxed, and ask for a reasonable refund (difference in what you'd pay for a boxed vs unboxed model) OR I'd send it back and demand all your money back including your return shipping costs (Approx £3 if done correctly).

That seems sensible.

Slightly off-topic, but you get many sellers who say things like "I cannot be held responsible for damage in transit" or "If the item is lost in transit, I will provide you with proof of postage to assist your claim" etc. etc. It's all tosh because as a buyer, "honest" transactions are covered by buyer protection when using paypal. I know this can leave sellers vulnerable, but I think some sellers may wish to believe what they're writing is true, a few are trying to cover themselves for NAD's and some possibly pop it into a listing hoping it will deter the chancers.

[shockwavediecast]

That seems sensible.

Slightly off-topic, but you get many sellers who say things like "I cannot be held responsible for damage in transit" or "If the item is lost in transit, I will provide you with proof of postage to assist your claim" etc. etc. It's all tosh because as a buyer, "honest" transactions are covered by buyer protection when using paypal. I know this can leave sellers vulnerable, but I think some sellers may wish to believe what they're writing is true, a few are trying to cover themselves for NAD's and some possibly pop it into a listing hoping it will deter the chancers.

We're too vulnerable if you ask me.
It is upto the seller to deliver the goods AND chase up lost or damaged goods/claims.
All I can do is refund, then make a claim. I usually have to refund 1 or 2 buyers every month who 'claim' an Item has not arrived. I Can't prove whether it has or not. I can send all my items recorded (I do on expensive items anyway), but this pushes up the shipping even more, detering sales. However due to the volume I sell its just cheaper for me to refund 2 or 3 people each month, than it is have everything sent recorded (Sounds awful I know, but its just business). Even when I send items abroad, I can pay for Airsure or Internatonal Signed For services. Except they only work in a handful of countries. So often all you are told is that an item as arrived in that country and is now in the hands of a domestic postal service. Ebay is most certainly a buyers world.

[johnboy]

It can be a minefield, but I understand your approach entirely. You can end up wasting time and money investigating claims rather than doing things which are more productive. I sell on ebay and sometimes it's not even economical to offer overseas shipping, add this to Royal Mail's reduced insurance cover for small parcels (down from £50 to £20) and it can be a pain in the a""e working out where to sell and how to pitch the postage levels to make things attractive to buyers.