Regardless of his apology, his communication skills suck big time. As you mention, if he's going to have an automatic non-payment action in three days, he clearly needs to have a payment policy stated in his listings. If he's that paranoid about slow payments, what do you want to bet he doesn't change the setting on his auctions (and just offered lip service and an apology to prevent bad feedback).kwakers wrote:I did get a response from my Seller thanking me for my payment yesterday zBret. He wants us to 'Move On from our misunderstanding'. I wrote him a rather lengthy (No, not kwakers LOL) reply simply stating we did not have any misunderstanding. His listing lacked any expected payment time, so I was very critical of him for that. He stated that there are now many problems with non-payers, to which I answered that a quick check of a Buyers Feedback will separate serious Bidders from non paying slugs. His non-payer problem is in his head after only 3 days! The 'New instant E Bay' is forcing Sellers into this panic.
In your case zBret, the Seller really thought his automatic non payer had been turned off, so I would log Positive Feedback just for his apology. He will probably make sure that it is off for sure now! E Bay does them automatically, and a seller just follows their recommendations, or is sometimes unaware of them until we let them know a non-payer alert was issued by E Bay on their behalf.
My Seller on the other hand was aware of my non-payer, saw nothing wrong with just a three day non-payer with NO WARNING in his listing, and also had no communication with me. His message to me said 'I usually pay for my purchases immediately'. Goody for him....LOL I will log positive feedback about his completing the transaction, but that's it. I will give him no stars at all, and I am avoiding his other sales. My advice to him was to state his Payment policy in his listings to avoid laid back Buyers like me. More of this 'instant' crap will be pushed by E Bay, only if we buyers allow it ..........kwakers
After 13 years on E Bay, I was not rattled at all zBret, but I made sure HE was in my scathing message back to him. He better change his listings to avoid laid back hobbyists like me, otherwise he will be messaging upset Buyers about 'misunderstandings' all the time........kwakers
Maybe I'm too critical, but I try to conduct my online ebay business in the manner I would like to be treated. I always send out an invoice as soon as I can. I don't even remind a person about payment until a week has passed. I only do a nonpayment action if my reminders are repeatedly ignored. I ask actual shipping costs and not padded/inflated costs. I never quote Priority Mail prices and then send via First Class (like so many do). I always pack well (like I would like the model packed if it were headed to me). I always use a sturdy box (never a padded envelope or some recycled flimsy retail packaging box). I respond to questions as quickly as possible. I try to describe everything and photograph all angles (in clear pics). I offer returns for two weeks.
I do expect responsibility from the buyer. If they make an error (regardless of what that error is), Prior to shipment, I will cancel a sale upon request (and refund all money, if they already paid). If, upon arrival, they decide they don't like the item, I do ask for a reason. If that reason is because they failed to look at all the photos and/or failed to read the item description (i.e. failed to notice some obvious and fully disclosed flaw) I do charge a 20% rstocking fee and do NOT reimburse them for their return shipping. I also disclose this fact in my listings. I've seldom had to evoke that fee, but there are some people who push the limits.
It's a hobby and should be enjoyable. Those sellers who offer anything and everything on ebay (that are running a home based small business) would do well to remember this fact when dealing with collectors.
Dick